REDWOOD CITY -- A judge in a consumer protection case has ordered the maker of streaming video device Slingbox to pay $195,000 in civil penalties and not to engage in unfair business practices, the San Mateo County District Attorney's Office announced Friday.
The District Attorney's office pursued the case against Foster City-based Sling Media Inc. in response to complaints that the company failed to honorone-year warranties for Slingboxes, provided software upgrades that caused the devices to stop working and did not register with the California Department of Consumer Affairs as a provider of warranties and repairs.
San Mateo County Superior Court Judge Robert Foiles on Thursday barred Sling Media from engaging in any of these practices. The judgment did not involve any admission or finding of liability or wrongdoing on the part of the company.
Deputy district attorney Chuck Finney said Sling Media's actions did not rise to the level of fraud but appeared to be the result of sloppy oversight.
"I think it was just very poorly managed," Finney said of Sling Media's customer support.
Finney praised the company for cooperating with the investigation. He said its Better Business Bureau rating has improved from "F" to "A-plus."
Brian Jaquet, a spokesman for Sling Media, mentioned the company's cooperation and the rating in an emailed statement, saying, "Sling Media had a registration misunderstanding with the county that is now resolved."