Hayward Unified School District is looking into allegations that a bus contractor took a preschooler with autism to the wrong school, then failed to pick her up at the end of school day, according to reports from ABC7 News.

Alicia Gonzalez put her daughter Kaitlyn, 3, on a school bus on Wednesday morning, she told the TV station. It was Kaitlyn's first day at a special education preschool. But the driver arrived at the wrong school. Then, Kaitlyn was then put on another bus. That time the driver got it right. But then the second driver forgot to pick her up from school when class ended at noon, Gonzalez said.

Gonzalez said Kaitlyn now does not want to go back to school.

"She was terrified to get on the bus and she didn't want to and I have been transporting her while we arrange some other transportation," she said.

Kaitlyn is a triplet. The other two children, also with autism, rely on the same company, Durham School Services, for transportation.

Durham issued a statement saying the company takes the allegations very seriously.

"Durham School Services' top priority is the safety of the students we transport," said the company's general manager, Paul Bracco, though he wouldn't address specifics of Kaitlyn's case. "We work closely with our district partner, HUSD, to address issues that arise and have worked out a plan to improve communication and coordination moving forward. Our team is committed to getting students to school safely, on time and ready to learn and we look forward to delivering on that service promise."


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Hayward Unified School District told the station that seven other schools districts have a contract with Durham that ends in June 2015. The superintendent said he would discuss the matter with the other districts with the possibility of not renewing the contract.

"These are the concerns we have and we need to do something about it and address the services," Stan Dobbs said. "Keep in mind, that at this particular time, Durham is the largest bus career in the area and there are very few options as to what the next step would be."

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