The first call to the Alameda County Fire Department from a caller seeking help at the Valley Springs Manor in Castro Valley came in the morning of Oct. 25, when a man at the center called to say a resident was having trouble breathing.
A later afternoon call for another resident alerted rescuers that residents had been left without assistance.
Here's a partial transcript of 911 calls regarding the incident that led officials from the Sheriff's Office to the scene of the home, which had been shut down by the state Department of Social Services.
10:29 a.m. Male caller calls dispatch to report that one of the residents says she needs an ambulance because she's breathing heavily. The resident, he tells the dispatcher, is 62 and is "letting you know it is not a life or death situation."
He reports that she's speaking but breathing heavily. Responding to questions from the dispatcher, the caller tells her the resident can talk between breaths, is not having skin discolorations, doesn't have asthma and is not cold or clammy. But does seem to have a fever.
The dispatcher assures him that help is on the way and to no give her any food and to gather her medications and to turn her on her side if she begins vomiting or begins to fall asleep.
3:06 p.m. Same male voice calls for an ambulance saying, "We have a resident who's not looking very good in his room." She asks for details about how he looks but he says someone else is telling him he is to call and he hasn't seen the resident. He tells the dispatcher the man is about 60. Pale, not eating, alert and breathing normally, but looks like he's in pain. The dispatcher assures him that help is on the way and tells him to call back immediately if the man gets worse.
3:07 p.m. Emergency personnel acknowledges that a medic is on the way.
3:15 p.m. Paramedics arrive and report that "there's a possibility we have a number of patients here." In the next 30 minutes, calls are made for more units to be dispatched to the address.
3:47 p.m. Call made for Sheriff's Department deputies to respond to the address. "It's a convalescent home that's been shut down by the state and there are still clients in the building without any support," the emergency personnel employee says. "It looks like the management people have left them here."
4:07 p.m. and afterward: Emergency personnel discuss the number of units needed and the transportation of the remaining residents on the scene.