Customer Service Agent Amber Sandoval-Sullivan uses a flag to call for additional support while working at the Covered California call center in Concord,
Customer Service Agent Amber Sandoval-Sullivan uses a flag to call for additional support while working at the Covered California call center in Concord, Calif., on Tuesday, Oct. 1, 2013. This was the first official day of operations of this and the two other call centers serving Californians with questions about enrolling in "Obamacare" programs. (Dan Honda/Bay Area News Group) ( Dan Honda )