We are in the process of changing our circulation system software. Until that process is completed, please allow up to 48 hours for your email request to take effect using the form below. For immediate attention to any issues, please contact our Customer Call Center at 1-800-598-4637.
The Contra Costa Times
The East County Times
The West County Times
The Valley Times
The San Ramon Valley Times
You can call 800-598-4637 to talk with a customer service representative during the following hours:
5:30 AM - 7:00 PM, Monday - Friday
6:00 AM - 11:00 AM, Saturday & holidays
6:30 AM - 1:00 PM, Sunday
With a touch-tone phone, you can also use the phone number above to check account status and enter vacation stops, vacation restarts, and service errors.
IMPORTANT -- If you are writing to us about a subscription, please be sure to include the address where the newspaper is delivered, and how we can contact you if we have a question.
Unfortunately, we receive emails without this information, which we need to identify the subscription, and so we cannot fulfill the request.
Questions? Visit our FAQ page
