PLEASANTON -- Developers can now access and manage building permits online or by phone, thanks to a new service the city of Pleasanton introduced recently.

The new Citizen Access online portal allows citizens and businesses to schedule inspections, check the status of a permit or inspection or check for property information directly from the Internet at any time, 24 hours a day.

A Voice Permits system allows customers to schedule, re-schedule and listen to inspection results from any touch-tone phone.

Bob Dolan, director of the Community Development Department, said in a press release that the new service delivers an easy and convenient way for the city to expand its e"'government services as well as increases the efficiency of city service.

The new Citizen Access system is powered by software from Accela Inc. The new Voice Permits telephone system is powered by software from Selectron Technologies.

For more information on the new online services, contact Dennis Corbett of the Building and Safety Division at 925-931"'5304, dcorbett@cityofpleasantonca.gov, or visit the Citizen Access portal at www.pleasantonpermits.com.

To access the Voice Permits system directly, call 925-931-5322.

Contact Katie Nelson at 925-847-2164 or follow her at Twitter.com/katienelson210.


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