After more than a month of mysterious delays, police, media and the public will again have access to regular crime reports, according to David Spinelli, a Contra Costa County information systems manager.
The County Sheriff's Department has an agreement with Danville, San Ramon and other cities to provide computer-generated reports of daily police activity logs. Sheriff's Department law enforcement activity for unincorporated areas can also normally be accessed.
That information has been unavailable since the installation of a new $1.4 million Law Records and Law Command CAD program from Tiburon, a San Ramon based company.
After Spinelli's initial statement in early September that it would be a week or two before "we are stable (Tiburon program)," no information has been available from him, or the sheriff's office until now.
"The key (to the lack of reports) is that the new system is not and never has been the problem," Spinelli remarked. "It is the distribution system."
The sheriff's old Chrystal distribution system equipment is slower than the new Tiburon.
"We knew the old system would have problems," Spinelli recalls, but installing a compatible new distribution system was considered routine.
Consequently, a new distribution system was purchased through a re-seller but not tested before the new Tiburon program was launched. Data entry into the old Tiburon 2000 system ceased on Sept. 8-9 while an estimated 0.5 terabytes of information "migrated" to the new Tiburon system.
Some minor delays in reporting were caused by the need to manually modify the new reports. However, the major delay occurred when Spinelli's team attempted to install the new distribution system. "We had a license key code problem," he said.
The reseller that marketed the new distribution system to the sheriff's department is now reportedly working with the manufacturer to resolve that issue. In the meantime, the sheriff's IT department is trying out another new distribution system.
"We are considering purchasing it, if the resolution does not happen in the next 30 days." Spinelli commented. "And then we will fight to get money back (from the reseller)."
Spinelli has worked in IT with the county since 1998 and is still glad to have the new Tiburon program in place.
"We found that our old system was about to be dropped," he said. We had wanted to do it (replace the CAD 2000 system) for about six years, but funding fell through," he said.
This time funding came through. The brand-new Tiburon program has many more tools and maps, as well as meeting the latest federal justice data systems security requirements.
"I wish I had worked harder on getting that distribution system in place a long time ago," Spinelli commented.
Even with the new distribution system in place as planned, it is possible the public may experience delays, he said.
"You can't release a new system with fewer employees and do the work at the same time," Spinelli said later.